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Web Store Inquiries

Needing help with a product?

Contact us via email HERE

Web Store Inquiries

Web store customer service and product inquiries
Phone: (360) 757-8818
Email: [email protected]
Store Hours: 10:00 am – 3:00 pm Central Time

Returns, Replacements and Cancellations

Items may be returned for a refund of merchandise costs (minus original shipping costs) or exchanged within 14 days of purchase in any of the following situations:

  1. Items received were defective or dead on arrival.
  2. Items received were not the items that were ordered.

Please contact us to initiate a return or request a replacement.

For cancellations, please contact us immediately and we will do our best to catch your order. If the order has already shipped, we will be unable to cancel it at that point.

Security

All transactions are encrypted using SSL, so your information is safe and secure. We never store credit card information on our servers.

Pricing/International Purchases

All prices are shown in U.S. dollars ($USD). We accept Visa, MasterCard, Discover, and American Express. The card issuer will handle all currency conversions to U.S. dollars. In some cases, your bank may charge you a fee. Please contact your bank in regard to these fees.

Review Guidelines/Customer Submissions:

To leave a review, you must meet our guidelines for submission:

  • Thank you for taking the time to share your experience with our products. Your opinions are important in guiding future shoppers and telling us what you like and what we can do better. All reviews are submitted for moderation before being posted online.
  • Reviews may not contain inappropriate content. Inappropriate content includes but is not limited to obscenities or profanity, expressed hatred or intolerance for people based on race, ethnicity, nationality, or gender.
  • Make sure reviews are relevant and appropriate to the product listing. We know you might find a product awesome, but why is it awesome? We also know you may not like a product, but why don’t you like it?

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