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Refund and Returns Policy

Items may be returned for a refund of merchandise costs (minus original shipping costs) or exchange within 30 days of purchase in any of the following situations:

  1. Items received were defective or dead on arrival.
  2. Items received were not the items that were ordered.

A Return Merchandise Authorization (RMA) number is required for all returns and exchanges. The RMA number must appear on all packages and paperwork related to this return. Requests for returns or exchanges must be received within 30 days of shipment of your order. The customer is responsible for return shipping costs. Replacement products will be shipped to the customer via Ground service.

Email [email protected] to request an RMA number. Please include the order number along with the reason for return in your e-mail message. When you have received your RMA number, please ship the item (including all original packaging and components), to:

Fidalgo Wholesale
856 North Hill Blvd
Burlington, WA 98233

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